Recall that when you initially registered your Kojensi account, you set your Kojensi account Security Questions. This is an important step in providing an additional authentication mechanism; should you need to reset your Kojensi password.
You can choose to change your Kojensi security questions at any time using the global menu at the top of the screen in Kojensi.
1. Click the down arrow next to the ‘Hello First Name Last Name’ on the global menu at the top of the screen. Click the ‘Change Security Questions’ menu option.
2. You will see the ‘Enter Password’ screen. Enter your current Kojensi password. Click the ‘Continue To Questions’ button.
3. You will see the ‘Change Your Security Questions’ screen. You are prompted to set a series of five security question and answer combinations. These security questions will enable verification of your identity, should you need to reset your Kojensi password in the future. For each of the five security questions, click the down arrow in the ‘-Please Select-‘ field and choose a question. Then enter your one word answer in the ‘Enter Your Answer’ field directly below. Repeat this process for each of the five security questions. Click ‘Submit Security Questions’.
4. You will see the ‘Security Questions Changed Successfully!’ screen. Click the ‘Return To Homespace’ button.